Symantec Endpoint Protection Manager Reset Admin Password _top_ Jun 2026

: This only works if your SMTP relay and recovery email were set up before you lost access. 2. The Power Move: resetpass.bat

Enter your administrator username (typically admin by default).

Mark, the lead systems admin for a mid-sized firm, had just spent four hours trying to mitigate a lateral movement threat. He’d locked down the network, but when he went to log into the Symantec Endpoint Protection Manager (SEPM) symantec endpoint protection manager reset admin password

: Clear browser cache or try a different browser. The SEPM web console may cache old authentication tokens.

Are you using the or a remote Microsoft SQL Server ? : This only works if your SMTP relay

Disclaimer: The SQL hash provided in this article ( symantec ) is publicly documented by Broadcom for emergency recovery purposes. Always change this password immediately after recovery and audit your logs for unauthorized access during the recovery window.

cd "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools" Use code with caution. Mark, the lead systems admin for a mid-sized

Start the Symantec Endpoint Protection Manager service. Wait 2 minutes.

Before making any changes, stop the SEPM services to ensure database stability:

Use this if your management server is configured with a mail relay to send recovery emails. Open the logon screen. Click the Forgot your password? link. Enter the username and click Temporary Password .

: Run Command Prompt as Administrator . Right-click Command Prompt and select Run as administrator before executing the batch file【6†L9-L15】.